Fix the problem without breaking the performance.

Use the exact checkout email and the order number shown in the Fourthwall receipt. Spaces and dashes in the order number are accepted. If the purchase was just completed, wait one minute and try again.

• Check the spam folder for the Fourthwall receipt
• Never send a password or verification code
• Use the same details to restore access on a new device

The viewer turns green only after the Participant entrance opens successfully. A Participant entrance is single-use and locks to the first device that claims it.

• Reload the Participant page
• Confirm the correct link was shared
• End and recreate the session if the link was already used

The page must register a deliberate selection. Enter a complete birth date, tap a calendar date, choose a year, or reveal a number set.

• Choose something else, then return to the first selection
• Keep both browser pages open
• Temporarily disable an aggressive content blocker

An unused entrance expires after 24 hours. An active session runs for 60 minutes and may be extended by 30 minutes from the Studio.

• Create a new session for a new participant
• Use Extend before expiry
• Always choose End after the performance

Payment, receipts, and commercial purchase requests are handled by the Astromancy shop on Fourthwall.

• Keep the order number
• Use the checkout email address
• Review the refund terms shown at checkout